Frequently asked questions

Casa Plus is a home services membership for Tenerife homeowners. Instead of finding and managing a different electrician, plumber, handyman, pool technician, cleaner or gardener yourself, you contact Casa Plus once and we organise the right professional from our vetted partner network — then follow the job through to completion.

No. We're not a traditional property manager, a handyman marketplace, an insurance product or a holiday-rental manager. Casa Plus sits above those categories as the coordination layer between you and every service your home might need, for residents and second-home owners alike.

No — non-members can book individual services through Casa Plus for a coordination fee (typically €30–€50). Membership removes or discounts that fee depending on your plan and adds priority booking, member pricing and included benefits like key holding and Home Health Checks.

We're building operational density in South Tenerife first — Costa Adeje, Adeje, La Caleta, El Duque, Callao Salvaje, Playa Paraíso, Los Cristianos, Playa de las Américas, Arona and Palm-Mar, extending to Golf del Sur, Amarilla Golf, Los Abrigos, El Médano and nearby Playa San Juan. Message us to confirm coverage for your specific property.

Membership buys access, coordination, priority booking, preferential pricing and — depending on your plan — specific included benefits like key holding, Home Health Checks and handyman hours. We never promise 'everything included for €69/month': actual trade labour and materials are billed separately and always quoted before work begins.

Casa Plus Access (€29/month) suits residents who mainly want reliable access to vetted providers. Casa Plus (€69/month) is the plan most homeowners choose, adding key holding, priority service and included handyman hours. Casa Plus Prime (€149/month) is built for villas and second homes that need closer, more regular oversight and a personal Home Manager.

Yes, full terms are set out in our Membership Terms. As a general principle, membership is designed to be flexible rather than locking you into a long commitment.

Casa Plus negotiates rates with our partner network and shows you a transparent member price before any job is booked — you always see the price first, and nothing is charged without your approval.

Message us on WhatsApp or use the contact form describing what your home needs. We acknowledge the request, identify the right professional, and share pricing or a quote before anything is booked.

It depends on the job — simple call-outs typically start around €50–€90 for labour, with parts and larger jobs quoted individually. See our electrician page for more detail and member pricing.

Similar to electrical work, simple call-outs generally start around €50–€90 for labour, with parts and bigger jobs quoted separately. Casa Plus members always see pricing before a job is booked.

Once a year is the general guideline for most residential systems, ideally before the warmest months and after any significant Calima dust event, which clogs filters faster than normal.

Regular ventilation, checking AC condensate drains, and catching small leaks early are the main preventive steps. A Casa Plus Home Health Check specifically looks for early signs of humidity issues before they become a bigger problem.

Most residential systems benefit from cleaning two to four times a year, with an extra clean after a significant Calima event, since dust build-up measurably reduces output.

At minimum, arrange regular property checks so leaks, alarm faults or storm damage are caught quickly. Casa Plus and Prime members get this built into their plan, along with key holding, photo reports and arrival preparation.

Keys are held securely and access is only granted to vetted professionals for specific, approved visits, logged as part of your property file. It's included with Casa Plus (standard) and Casa Plus Prime (premium).

Yes — arrival preparation (cleaning, AC switched on, and an optional grocery arrival package) is a core part of the second-home and Prime service.

We keep a curated, vetted network rather than an open marketplace — checking qualifications, insurance, track record and response times before working with a provider, and continuing to track their performance afterward.

The honest answer for most owners is that it takes trial and error to build a trusted list yourself. Casa Plus has already done that vetting work — message us and we match your job to a handyman from our existing network.